I click File > New > HTML Document...
The New HTML Document panel appears. At the bottom is the pulldown
Template menu. The only item available in this menu is 'Default.'

I check inside the folder ~/Library/Application Support/BBEdit/HTML
Templates. There are several templates there, including 'Simple
Page.tmpl' and 'Table of Contents.tmpl'.

Am I doing something wrong, or is BBEdit not working properly?

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